The AI in Business Podcast

Today’s guest is Alex Khoroshchak, CEO of CoSupport AI. CoSupport AI makes an AI-driven platform that transforms how businesses approach customer support, from automating interactions with customers and prospects to driving business intelligence for large tech and retail organizations. Alex joins us on today’s podcast to explore the transformative power of AI in customer support and the emerging frontier of agentic systems. As call centers and customer service divisions become pivotal hubs for data-driven insights, Alex discusses how AI goes beyond cost savings and operational efficiency to unlock enterprise-wide transformations. This episode is sponsored by CoSupport AI. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Salamatu Mahamadu, Global Procurement and Sourcing Leader for Wells Completion & Interventions at Baker Hughes. Salamatu joins the podcast to discuss the evolving supply chain landscape in the oil and gas industry. With a focus on green energy transitions, Salamatu highlights the critical role of supply chains in meeting ambitious carbon reduction targets and addressing challenges like supplier innovation, regulatory compliance, and cybersecurity. The conversation also explores how AI-driven systems can transform supply chains by improving demand forecasting, optimizing inventory, and automating data collection processes. Salamatu emphasizes the need for supply chains to prioritize customer and market needs while aligning with global sustainability goals. This episode is sponsored by Arkestro. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Dan Elton, Staff Scientist at the National Human Genome Research Institute (NHGRI) at the National Institutes of Health (NIH). Dan returns to explore the transformative role of AI in healthcare. In his new role, Dan shares how his work at NIH focuses on integrating diverse datasets—including genetics, electronic health records (EHR), and imaging—to advance disease risk prediction and personalized medicine. He sheds light on NIH’s efforts to create integrated data platforms, leveraging initiatives like the All of Us Program to enhance research accessibility and innovation. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Pranav Joshi. Pranav joins us on today’s episode to explore the transformative intersection of technology, AI, and infrastructure in the life sciences industry. With insights drawn from years of experience, Pranav provides a unique perspective on how advancements in cloud technologies, endpoint storage, and AI are revolutionizing the pharmaceutical and healthcare sectors. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!